Accessibility at Empire BlueCross BlueShield HealthPlus
We make our website easy for everyone to read.
Our site meets the Web Content Accessibility Guidelines (WCAG) version 2.0 Level AA of the World Wide Web Consortium Web Accessibility Initiative (W3C WAI) standard, as well as Section 508 of the U.S. Rehabilitation Act. Our Empire mobile apps for cellphones or tablets will meet the WCAG 2.0 AA standard.
We test our site to make sure it’s easy to use. We fix things that might stop you from getting the information you need. To make sure you can read our site:
- We use SkipLinks to help you move from page to page.
- We use alternative words for appropriate images and other non-text elements.
- We use ARIA (Accessible Rich Internet Applications) to explain links and show new browser windows.
- We use structural markup to indicate headings and lists (semantics) to help you understand pages.
- We label form fields and show error messages using ARIA.
- We put information in tables that are easy to follow.
- We use titles and title tags.
- We make sure links and buttons can be clicked on a keyboard so you don’t need a mouse. Also, our content can be read by tools like Job Access with Speech (JAWS) or Nonvisual Desktop Access (NVDA).
PDF (Portable Document Format) files
Some information on this site is in PDF files. You can view and print them using Adobe Acrobat Reader® or other PDF readers. We make sure screen readers, like JAWS or NVDA, can relay words. This includes “tagging” pictures with words and using headings and lists. We also set the language and title properties. This helps electronic reading tools know what language to use and how to speak the words on the page. Some of our older PDFs may not have these features. If there’s a PDF you can’t read, please use the contact information below to let us know. We can send it to you in another format.
If you don’t have a screen reader on your computer, you can get a free one, like NVDA, online.
For more information about PDF accessibility, visit the Adobe web accessibility website. For more help with Acrobat files and a link to download Acrobat Reader, visit the Adobe reader download site.
Most browsers have built-in accessibility features that our site supports. These include color, brightness, and word size changes. You can also use screen readers and skip controls.
To zoom in or out on a web page:
- For Windows OS: To zoom in, press CTRL + PLUS SIGN (+). To zoom out, press CTRL + MINUS SIGN (-).
- For Mac OS: To zoom in, press COMMAND + PLUS SIGN (+). To zoom out, press COMMAND + MINUS SIGN (-).
To change foreground and background colors:
- In Internet Explorer: Select Tools > Internet Options > General dialog page, and the Colors button. Check the dialog boxes to set individual preferences.
- In Firefox PC: Select Firefox (orange button) at top of screen > Options. In the dialog box, select Content > Fonts & Colors.
- In Firefox MAC: Select Firefox (orange button) at top of screen > Preferences > Content > Color.
- In Chrome PC & MAC: Select the "hamburger" symbol (for older PC version, it’s a “wrench”) at top of screen > Settings > Show Advanced Settings (for older PC versions Select Advanced Content) and scroll to Web Content.
- In Safari PC & MAC: Must use style sheets or install an extension theme. To use a style sheet, select the “gear” symbol at top of the screen > Preferences > Advanced > Style sheet.
Help us make this site easier to use
We want to make this site easy for you to use. If you have any problems with this site, please let us know. Please call 1-800-300-8181.
Members can get health plan information in other formats, like electronic, braille, large print and audio (CD or mp3). Call the Member Services number on the member ID card to ask for a document in a different format.
- Health plan information
- Health and wellness information
- HIPAA information
- Any other printed member information
Whenever possible, our materials meet these national standards:
- Braille materials – Braille Authority of North America
- Electronic formats - WCAG 2.0 Conformance Level AA Success Criteria
- Large print materials – Best Practices and Guidelines for Large Print Documents used by the Low Vision Community, issued by the Council of Citizens with Low Vision
- Audio CD materials – Delivered in a CD case with the name of the document provided in braille or large print, depending on the member’s request
- MP3 alternative formats - Digital audio format compatible with an MP3 player
For more information about website accessibility, visit the Web Accessibility Initiative website.