Contact us

Have questions or need help?

Empire wants you to understand your benefits and receive the best possible care. Our Member Services team is here to help. You can reach us in several ways.

Send us a secure message

If you’re already a member, log in to your account to send us a message.

Call us

Need to talk with a nurse?

Call our toll-free 24/7 NurseLine
1-800-300-8181 (TTY 711) | MLTC members, call 1-855-661-0002
Get answers to your medical questions any time, day or night.

Behavioral Health Support

1-800-300-8181 (TTY 711)
Get help with mental health or substance use issues. Call Monday through Friday from 8 a.m. to 8 p.m. Eastern time/Saturday from 9 a.m. to 5 p.m. Eastern time.

Have questions about your benefits?

Call Member Services for help
1-800-300-8181 (TTY 711) | MLTC members call 1-855-661-0002

Our reps are here to help with:

• PCP changes
• ID cards
• Member handbooks
• Understanding your benefits
• Finding a provider near you
• Free translation services

We’re available Monday through Friday from 8 a.m. to 8 p.m. and on Saturday from 9 a.m. to 5 p.m. Eastern time.

Want help with enrollment or renewal?

Medicaid, Child Health Plus or Essential Plan: Call 1-888-809-8009 (TTY 711)
Managed Long-Term Care (MLTC): Call 1-855-661-0002

Want to talk to someone in person?

Visit one of our Community Service Centers

Our team can help you:

• Find out if you’re eligible for one of our plans
• Learn about what’s covered
• Complete an enrollment application
• Get answers to your questions
• Attend a health workshop

Want to know who’s on our Board of Directors?

• Jennifer Zoe Kuhn, Manager, Chairperson, President and Chief Executive Officer
• Jay Harry Wagner, Secretary
• Eric Kenneth Noble, Treasurer
• Vincent Edward Scher, Assistant Treasurer
• Ofelia Lopez Carle, Manager
• Fasia Nisa Carpenter, Manager
• Patrick James O’Keeffe, Manager