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Have questions or need help?

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Empire wants you to understand your benefits and receive the best possible care. Our Member Services team is here to help. You can reach us in several ways.

Send us a secure message

If you’re already a member, log in to your account to send us a message.

Go to your messages

Call us

Need to talk with a nurse?

Call our toll-free 24/7 NurseLine
1-800-300-8181 (TTY 711) | MLTC members, call 1-855-661-0002
Get answers to your medical questions any time, day or night.

Behavioral Health Support

1-800-300-8181 (TTY 711)
Get help with mental health or substance use issues. Call Monday through Friday from 8 a.m. to 8 p.m. Eastern time/Saturday from 9 a.m. to 5 p.m. Eastern time.

Have questions about your benefits?

Call Member Services for help
1-800-300-8181 (TTY 711) | MLTC members call 1-855-661-0002

Our reps are here to help with:

  • PCP changes
  • ID cards
  • Member handbooks
  • Understanding your benefits
  • Finding a provider near you
  • Free translation services

We’re available Monday through Friday from 8 a.m. to 8 p.m. and on Saturday from 9 a.m. to 5 p.m. Eastern time.

Want help with enrollment or renewal?

Medicaid, Child Health Plus or Essential Plan: Call 1-888-809-8009 (TTY 711)
Managed Long-Term Care (MLTC): Call 1-855-661-0002

Want to talk to someone in person?

Visit one of our Community Service Centers

Our team can help you:

  • Find out if you’re eligible for one of our plans
  • Learn about what’s covered
  • Complete an enrollment application
  • Get answers to your questions
  • Attend a health workshop
Find a center near you

Want to know who’s on our Board of Directors?

  • Jennifer Zoe Kuhn, Manager, Chairperson, President and Chief Executive Officer
  • Jay Harry Wagner, Secretary
  • Eric Kenneth Noble, Treasurer
  • Vincent Edward Scher, Assistant Treasurer
  • Ofelia Lopez Carle, Manager
  • Fasia Nisa Carpenter, Manager
  • Patrick James O’Keeffe, Manager