Manage your condition
Condition Care is all about you.
We’re here to help you learn more about your health, keeping you and your needs in mind at every step. Our Condition Care (CNDC) programs give you the opportunity to ask questions about your condition, get information about your benefits, and connect you with local resources.
How it works
Our CNDC case managers are registered nurses. They’ll help you to better manage your condition, or health issue, which may improve your quality of life.
When you join one of our CNDC programs, a CNDC case manager will:
- Help you create health goals and make a plan to reach them
- Coach you and support you through one-on-one phone calls
- Track your progress
- Give you information about local support and caregivers
- Answer questions about your condition and/or treatment plan (ways to help health issues)
- Send you materials to learn about your condition and overall health and wellness
- Coordinate your care with your health care providers, like helping you with:
- Making appointments
- Getting to health care provider visits
- Referring you to specialists in our health plan, if needed
- Getting any medical equipment you may need
They can also offer educational materials and tools for weight management and tobacco cessation (how to stop using tobacco, like quitting smoking).
When you call, we’ll:
- Set you up with a CNDC case manager to get started
- Ask you some questions about your or your child’s health
- Start working together to create your or your child’s plan
Please be aware that emails sent over the internet are usually safe, but there is some risk third parties may access (or get) these emails without you knowing. By sending your information in an email, you acknowledge (or understand) third parties may access these emails without you knowing.
You can choose to opt-out (we’ll take you out of the program) of the program at any time. Please call us toll free at 1-888-830-4300 (TTY 711) from 8:30 a.m. to 5:30 p.m. local time Monday through Friday to opt out. You may also call this number to leave a private message for your CNDC case manager 24 hours a day.
- Get details about us, such as:
- Programs and services we offer
- Our staff and their qualifications (skills or education)
- Any contractual relationships (deals we have with other companies)
- Opt out of CNDC services
- Know which CNDC case manager is handling your CNDC services and how to ask for a change
- Get support from us to make health care choices with your health care providers
- Ask about all CNDC-related treatment options (choices of ways to get better) mentioned in clinical guidelines (even if a treatment is not part of your health plan), and talk about options with treating health care providers
- Have personal data and medical information kept private
- Know who has access to your information and how we make sure your information stays secure, private and confidential
- Receive polite, respectful treatment from our staff
- Get information that is clear and easy to understand
- File complaints to Empire by calling 1-888-830-4300 (TTY 711) toll free from 8:30 a.m. to 5:30 p.m. local time Monday through Friday and:
- Get help on how to use the grievance process
- Know how much time Empire has to respond to and resolve issues of quality and grievances
- Give us feedback about the CNDC program
- Follow the care plan that you and your CNDC case manager agree on
- Give us information needed to carry out our services
- Tell us and your health care providers if you choose to opt-out (leave the program)
Condition Care does not market products or services from outside companies to our members. CNDC does not own or profit from outside companies on the goods and services we offer.
For a written version of your CNDC rights and responsibilities or information on this website, please print this page or call Member Services.
What programs do we offer?
We offer health care and support services for members with any of these conditions:
We can give you an asthma action plan for you and your health care provider to complete. This will help monitor your condition, stay away from your triggers and manage your medication (meds).
Learn more:
Asthma
Know Your Triggers
Asthma Attack
Asthma Action Plan
It can feel uneasy to learn you’re living with bipolar disorder, so we’re here to help. With proper treatment and support, you can enjoy a healthy, happy and productive life.
Learn more:
Bipolar Disorder
Symptoms
When to Call a Doctor
Making care easier when you need it most
Managing all the pieces of your care when you’re dealing with ongoing health issues can feel overwhelming. Our Cancer Care Navigator program can help. This program provides a team of nurses and other healthcare providers to help support your care if you have been diagnosed with cancer. We will work with your doctors to simplify the ins and outs of cancer care and make sure you receive the care you need at no extra cost.
Plus, the Cancer Care Navigator will connect you to helpful resources. Some of those include a dietitian, help with managing medications, customized care plans, goal setting, and support after hours.
Get back time to focus on your well-being with extra support. Learn more about how the program can help you: Call the Cancer Care Navigator team toll free at 833-649-0669 (TTY 711) Monday through Friday, 8 a.m. to 9 p.m., and Saturday, 9 a.m. to 7:30 p.m. EST.
Taking part in the program is optional, but encouraged. Choosing not to take part in the program does not impact your benefits.
We can help you learn to breathe easier to possibly improve your quality of life. We’ll help you learn how to use inhalers, spacers, nebulizers and other devices, along with other skills for living with COPD.
Learn more:
COPD
COPD: Learning to Breathe Easier
We can help you understand CHF better. That way, you and your health care provider(s) can work together to help you feel your best.
Learn more:
Heart Failure
Symptoms
When to Call a Doctor
We can help you with tips and tools, like making good food choices and following up with your doctor to keep your CAD in check.
Learn more:
Coronary Artery Disease (CAD)
Symptoms
Health tools
When to Call a Doctor
We can help you lower your risk of complications (problems or issues) and make your quality of life better.
Learn more:
Type 1 Diabetes
Type 2 Diabetes
Taking Care of Your Feet
Healthy Eating Tips
Empire has a case management program for HIV/AIDS. Taking your medications the right way, eating healthy, staying active and following your treatment plan can make a difference.
Learn more:
HIV (Human Immunodeficiency Virus) Infection
AIDS
Symptoms
Health Tools
We can help you make short- and long-term goals that will help you manage your blood pressure.
Learn more:
High Blood Pressure
Symptoms
What Increases Your Risk
Depression is common and a real illness. The important thing to know is that it can be treated. We’re here to help you find resources in your area or help you talk with your family or caregiver about MDD.
Learn more:
Depression
Symptoms of Depression
We can help kids and teens talk with their families and health care providers about MDD, get treatment and live a healthier life.
Learn more:
Depression in Children and Teens
We’re here to help you learn how to manage schizophrenia with medication, treatment and support.
Learn more:
Schizophrenia
Symptoms
Schizophrenia: When Hospital Care is Needed
When to Call a Doctor
We can help those with substance use disorder work together with their health care provider(s) to talk about treatment options (choices of ways to get better) and finding local community programs and resources.
Learn more:
Substance Use Disorder
Treatment
For Family and Friends
When to Call a Doctor
Useful phone numbers
In an emergency, call 911.
Condition Care
Leave a private message for your CNDC case manager 24 hours a day.
Toll free: 1-888-830-4300 (TTY 711)
Monday through Friday
8:30 a.m. to 5:30 p.m. local time
After-hours:
Call the 24/7 NurseLine
24 hours a day, seven days a week
1-800-300-8181 (TTY 711)