Manage your condition

Members, you’ll get a letter welcoming you to a (CNDC) program, if you qualify. Or, call us toll free at 1-888-830-4300 (TTY 711) from 8:30 a.m. to 5:30 p.m. local time Monday through Friday.
 
When you call, we’ll:

• Set you up with a CNDC case manager to get started
• Ask you some questions about your or your child’s health
• Start working together to create your or your child’s plan

You can also email us at dmself-referral@anthem.com.
 
Please be aware that emails sent over the internet are usually safe, but there is some risk third parties may access (or get) these emails without you knowing. By sending your information in an email, you acknowledge (or understand) third parties may access these emails without you knowing.
 
You can choose to opt-out (we’ll take you out of the program) of the program at any time. Please call us toll free at 1-888-830-4300 (TTY 711) from 8:30 a.m. to 5:30 p.m. local time Monday through Friday to opt out. You may also call this number to leave a private message for your CNDC case manager 24 hours a day.

When you join a Condition Care program, you have certain rights and responsibilities. You have the right to:

• Get details about us, such as:
  • Programs and services we offer
  • Our staff and their qualifications (skills or education)
  • Any contractual relationships (deals we have with other companies)
• Opt out of CNDC services
• Know which CNDC case manager is handling your CNDC services and how to ask for a change
• Get support from us to make health care choices with your health care providers
• Ask about all CNDC-related treatment options (choices of ways to get better) mentioned in clinical guidelines (even if a treatment is not part of your health plan), and talk about options with treating health care providers
• Have personal data and medical information kept private
• Know who has access to your information and how we make sure your information stays secure, private and confidential
• Receive polite, respectful treatment from our staff
• Get information that is clear and easy to understand
• File complaints to Empire by calling 1-888-830-4300 (TTY 711) toll free from 8:30 a.m. to 5:30 p.m. local time Monday through Friday and:
  • Get help on how to use the grievance process
  • Know how much time Empire has to respond to and resolve issues of quality and grievances
  • Give us feedback about the CNDC program

You also have a responsibility to:

• Follow the care plan that you and your CNDC case manager agree on
• Give us information needed to carry out our services
• Tell us and your health care providers if you choose to opt-out (leave the program)

 
Condition Care does not market products or services from outside companies to our members. CNDC does not own or profit from outside companies on the goods and services we offer.
 
For a written version of your CNDC rights and responsibilities or information on this website, please print this page or call Member Services.

Asthma is a long-term condition that makes it hard to get air into the lungs. Asthma may cause wheezing, tightness in the chest, shortness of breath and coughing.
 
We can give you an asthma action plan for you and your health care provider to complete. This will help monitor your condition, stay away from your triggers and manage your medication (meds).

Learn more:

Asthma

Know Your Triggers

Asthma Attack

Asthma Action Plan

Bipolar disorder is a brain disorder that can cause unusual changes in mood, energy, activity level, and make it hard to carry out day-to-day tasks.
 
It can feel uneasy to learn you’re living with bipolar disorder, so we’re here to help. With proper treatment and support, you can enjoy a healthy, happy and productive life.
 
Learn more:

Bipolar Disorder 

Symptoms

​When to Call a Doctor

Making care easier when you need it most

Managing all the pieces of your care when you’re dealing with ongoing health issues can feel overwhelming. Our Cancer Care Navigator program can help. This program provides a team of nurses and other healthcare providers to help support your care if you have been diagnosed with cancer. We will work with your doctors to simplify the ins and outs of cancer care and make sure you receive the care you need at no extra cost.

Plus, the Cancer Care Navigator will connect you to helpful resources. Some of those include a dietitian, help with managing medications, customized care plans, goal setting, and support after hours.

Get back time to focus on your well-being with extra support. Learn more about how the program can help you: Call the Cancer Care Navigator team toll free at 833-649-0669 (TTY 711) Monday through Friday, 8 a.m. to 9 p.m., and Saturday, 9 a.m. to 7:30 p.m. EST.

Taking part in the program is optional, but encouraged. Choosing not to take part in the program does not impact your benefits.

COPD is a condition in which damage to the lungs has caused the airways to change shape and feel partly blocked. This makes it hard to breathe.
 
We can help you learn to breathe easier to possibly improve your quality of life. We’ll help you learn how to use inhalers, spacers, nebulizers and other devices, along with other skills for living with COPD.
 
Learn more:

COPD

COPD: Learning to Breathe Easier

Taking care of your heart is one of the best things you can do for your health. The heart pumps blood to the whole body. Having CHF means the heart can’t pump as hard as it should.
 
We can help you understand CHF better. That way, you and your health care provider(s) can work together to help you feel your best.
 
Learn more:

Heart Failure

Symptoms

When to Call a Doctor

Your heart is only the size of a fist, but it’s one of the most important muscles in your body. Arteries throughout the body supply blood to your heart. When those arteries are blocked, and blood flow to the heart is reduced, it causes CAD.
 
We can help you with tips and tools, like making good food choices and following up with your doctor to keep your CAD in check.
 
Learn more:

Coronary Artery Disease (CAD)

Symptoms

Health tools

​When to Call a Doctor

If you’re living with diabetes, you’re not alone. Diabetes happens when your body’s blood sugar (the amount of sugar in the blood) levels are usually higher than normal. It means there’s a problem making enough of a hormone called insulin, or your body isn’t using insulin like it should.
 
We can help you lower your risk of complications (problems or issues) and make your quality of life better.
 
Learn more:

Type 1 Diabetes

Type 2 Diabetes

Taking Care of Your Feet

Healthy Eating Tips

Human immunodeficiency virus (HIV) is a virus that attacks the immune system (the body’s natural defense against illness). It makes it hard for the body to fight infection and disease. If HIV isn’t treated, it can lead to AIDS. AIDS stands for acquired immunodeficiency syndrome. It is the last stage of the HIV virus.
 
Empire has a case management program for HIV/AIDS. Taking your medications the right way, eating healthy, staying active and following your treatment plan can make a difference.
 
Learn more:

HIV (Human Immunodeficiency Virus) Infection

AIDS

Symptoms

Health Tools

Hypertension is also called high blood pressure. Blood pressure is the amount of force it take for your heart to pump blood through your body. When your blood pressure is high, it can lead to other health problems.
 
We can help you make short- and long-term goals that will help you manage your blood pressure.
 
Learn more:

High Blood Pressure

Symptoms

What Increases Your Risk

Everyone feels blue or sad some of the time, but these feelings don’t last very long. When a person has major depressive disorder (MDD or clinical depression), these feelings don’t go away easily. They can get in the way of your everyday life.
 
Depression is common and a real illness. The important thing to know is that it can be treated. We’re here to help you find resources in your area or help you talk with your family or caregiver about MDD.
 
Learn more:

Depression

Symptoms of Depression

Kids and teens can also have major depressive disorder (MDD or clinical depression).
 
We can help kids and teens talk with their families and health care providers about MDD, get treatment and live a healthier life.
 
Learn more:

Depression in Children and Teens

Schizophrenia is a behavioral health disorder that affects a person’s thoughts, feelings, emotions, decisions and actions. Some even have a hard time with focusing and memory loss. It can get in the way of daily life.
 
We’re here to help you learn how to manage schizophrenia with medication, treatment and support.
 
Learn more:

Schizophrenia

Symptoms

Schizophrenia: When Hospital Care is Needed

When to Call a Doctor

Substance use disorder is a disease that leads to the use of drugs, alcohol, or other substances in a way that causes problems for your health or in your life.
 
We can help those with substance use disorder work together with their health care provider(s) to talk about treatment options (choices of ways to get better) and finding local community programs and resources.
 
Learn more:

Substance Use Disorder

Treatment

For Family and Friends

When to Call a Doctor