[Skip to Content]

Manage your condition

Care coordinator

DMCCU stands for Disease Management Centralized Care Unit. The Empire BlueCross BlueShield HealthPlus DMCCU program gives you a choice and a voice in how to care for your health. DMCCU case managers are licensed nurses or social workers. With their help, you will learn to better manage your condition and improve your quality of life.

DMCCU Is All About You

How to participate

Call 1-888-830-4300 (TTY 711) toll free. We’ll ask some questions about your health to help get you started. You can also enroll online in one of our programs by emailing us your request at dmself-referral@anthem.com. Please include your full name, Empire member ID number, date of birth, address, phone number and the condition or conditions for which you would like case management services.

Disease Management Monthly Highlight


Asthma is a lung disease that affects people of all ages. People who have asthma have trouble with their airways, which can make it hard to breathe. When you have asthma, there are things that can cause you to have an attack. These are called “triggers.” Some common triggers are:
Smoke from cigarettes or wildfires

  • Perfumes or other fragrances
  • Dust
  • Air pollution
  • Pets
  • Cockroaches

Some people have asthma attacks when they exercise. Others have allergies that can trigger an attack. Talk to your primary care provider (PCP). With medication, a healthy lifestyle and the help of your PCP, most people with asthma can live a normal, active life.

Want more help taking control of your asthma? Call us at 1-888-830-4300 (TTY/TRS 711) from 8:30 a.m. to 5 p.m. local time to find out if our Disease Management program is right for you.

  • One-on-one help with depression, schizophrenia, bipolar disorder or substance use disorder
  • Treatment from a licensed mental health caregiver
  • Specialist referrals, if needed
  • Information about resources in your area
  • Phone calls to you and your doctors to track your progress

Major depressive disorder

Bipolar disorder


Substance use disorder


Empire covers health care and support services based on your heart condition. Some are coronary artery disease (CAD), hypertension and congestive heart failure (CHF). Services include:

  • Heart health education materials and one-on-one support with a nurse
  • Medical equipment you need, such as a scale, to help you manage your health
  • A home health nurse when needed for diet help and for guidance on when and where to go for care
  • Details about heart education programs in your area
  • Phone calls to you and your doctors to track your progress

Congestive heart failure (CHF)

Coronary artery disease (CAD)



We have a case management program. If you have diabetes, a case manager can work with you by phone. They will help you set goals and create a care plan. You will learn to take small steps toward better health and get past the things that may be getting in your way. Your case manager can help you:

  • Set up a doctor’s appointment
  • Identify health goals and create a care plan
  • Get and use a glucometer
  • Find information about diabetes education programs in your area
  • Arrange for transportation or other special needs
  • Learn about diabetes

Diabetes: Food choices

Diabetes: Staying active

Diabetes: Insulin

Diabetes: Tracking my progress

Weekly blood glucose chart

Healthy guidelines for people with diabetes


Empire has a case management program for HIV/AIDS. This program will help you better understand and manage your HIV/AIDS. We can help you to set health goals and create a care plan that fits your lifestyle. You don’t have to do anything to join the program. You’re enrolled as a member of Empire.


Empire covers health care and support services based on your lung condition. Lung conditions include asthma and chronic obstructive pulmonary disease (COPD). Services include:


Chronic obstructive pulmonary disease (COPD)


DMCCU case managers work with you by phone to create health goals and develop a plan to reach them. They educate you about your condition and help you take more control of your care.

DMCCU overview

DMCCU marketing statement

Useful phone numbers:

  • In an emergency call 911
  • For routine health questions call your primary care provider

Call your case manager 8:30 a.m. to 5:30 p.m. local time, Monday through Friday toll free at 1-888-830-4300 (TTY 711) and leave a private message for your case manager 24 hours a day.

After hours

For help anytime:

  • call the 24/7 NurseLine
  • 24-hours a day, 7 days per week

Call toll free 1-800-300-8181 (TTY 711).