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Member resources

In your community

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Community support

When you need a little extra help, it can be hard to know where to go. Use ACCESS NYC and our Community Resource Link tool to find free or low-cost services near you.

Community Resource Link

Get help finding food, jobs, housing and other things you may need.


Community events

There are no events in your area at this time. Check back soon!

There are no events in your area at this time. Check back soon!

There are no events in your area at this time. Check back soon!

There are no events in your area at this time. Check back soon!

There are no events in your area at this time. Check back soon!

There are no events in your area at this time. Check back soon!

Member Health Advisory Committee

We want to hear from you! Empire holds in-person meetings with our plan members to get feedback about:

  • Your health care and benefits
  • Our health and wellness programs
  • How we can improve

If you get an invite to attend, please join us! Meetings are offered citywide and in multiple languages.

Community Service Centers

Come talk to us in person. Our team is ready to help you:

  • Find out if you’re eligible for one of our plans
  • Learn about what’s covered
  • Complete an enrollment application
  • Get answers to your questions
  • Attend a health workshop
Find a center near you

Get the resources you need to manage your health

Woman in subway with phone

Use these resources to help you get the most from your benefits and live your best life.

Member handbooks

Your member handbook is your go-to guide for health services. When you have a question, check your handbook or contact us. Find out about:

  • How to use your benefits
  • How to choose a primary care provider (PCP)
  • How to get help if your doctor’s office is closed
  • How to reach Member Services if you have questions
  • Your rights and responsibilities as an Empire member

Member forms

Children and Family Treatment Support Services

Behavioral Health Resources

If you or a loved one need behavioral health support, you are not alone. Find help and support with these resources.

New York State Office of Children and Family Services

Provides a system of family support, juvenile justice, child care, and child welfare services that promote the safety and well-being of children and adults.

New York State Office of Addiction Services and Supports (OASAS)

Oversees one of the nation’s largest substance use disorder systems of care. Helps with prevention, treatment, and recovery programs.

New York State Office of Mental Health (OHM)

Operates psychiatric centers across the state. OHM also oversees programs operated by local governments and nonprofit agencies.

New York State Department of Health

Provides programs to aid population health.

New York State Office for People with Developmental Disabilities

Arranges services for New Yorkers with developmental disabilities. Some involve intellectual disabilities, cerebral palsy, Down syndrome, autism spectrum disorders, Prader-Willi syndrome, and other neurological impairments.

New York State Office of Mental Health (OHM)/Transition Age Youth

Supports members ages 16-25, living with mental health issues, transitioning from a child-based system to adulthood.


Treatment programs for adolescents and young adults who lately have had unusual thoughts and actions. Helps people reach their goals for school, work, and relationships.

Project TEACH

Strengthens and supports the ability of New York’s pediatric primary care providers (PCPs) to deliver care to children and parents who go through mild-to-average mental health concerns.

National Alliance on Mental Illness (NAMI)


Mental Health America

American Academy of Child and Adolescent Psychiatry (AACAP)

American Academy of Pediatrics (AAP)


Substance Abuse and Mental Health Services Administration

National Institute of Mental Health (NIMH)

First Episode Psychosis (FEP)