Member resources
In your community
Community support
When you need a little extra help, it can be hard to know where to go. Use ACCESS NYC to find support near you for food, money, housing, work and more.
Community events
Dental Care Workshop
Thurs., Dec. 13th 3:00 PM - 6:00 PM
Our health educators help NYC families get health and stay healthy. Join us for a free health workshop on Dental Care. You'll learn how to keep your family’s teeth healthy.
Event Location
Stress Management Workshop
Thurs., Dec. 20th 12:00 PM - 3:00 PM
Our health educators help NYC families get health and stay healthy. Join us for a free health workshop on Stress Management. You'll learn how to keep your family healthy.
Event Location
Dental Care Workshop
Thurs., Dec. 27th 12:00 PM - 3:00 PM
Our health educators help NYC families get health and stay healthy. Join us for a free health workshop on Dental Care. You'll learn how to keep your family’s teeth healthy.
Event Location
There are no events in your area at this time. Check back soon!
There are no events in your area at this time. Check back soon!
There are no events in your area at this time. Check back soon!
There are no events in your area at this time. Check back soon!
There are no events in your area at this time. Check back soon!
Member Health Advisory Committee
We want to hear from you! Empire holds in-person meetings with our plan members to get feedback about:
- Your health care and benefits
- Our health and wellness programs
- How we can improve
If you get an invite to attend, please join us! Meetings are offered citywide and in multiple languages.
Community Service Centers
Come talk to us in person. Our team is ready to help you:
- Find out if you’re eligible for one of our plans
- Learn about what’s covered
- Complete an enrollment application
- Get answers to your questions
- Attend a health workshop
Get the resources you need to manage your health
Use these resources to help you get the most from your benefits and live your best life.
Member handbooks
Your member handbook is your go-to guide for health services. When you have a question, check your handbook or contact us. Find out about:
- How to use your benefits
- How to choose a primary care provider (PCP)
- How to get help if your doctor’s office is closed
- How to reach Member Services if you have questions
- Your rights and responsibilities as an Empire member
Essential Plan 1
Essential Plan 1 with Dental and Vision
Essential Plan 2
Essential Plan 2 with Dental and Vision
Essential Plan 3
Essential Plan 4
- Member handbook — English
- Member handbook — Spanish
- Member handbook — Chinese
- July 2019 Member Handbook Update – English
- July 2019 Member Handbook Update – Spanish
- June 2018 member handbook update — English
- June 2018 member handbook update — Spanish
- June 2018 member handbook update — Chinese
- December 2018 Member Handbook Update – English
- December 2018 Member Handbook Update – Spanish
- July 2018 Member Handbook Update - English
- July 2018 Member Handbook Update - Spanish
My Health member newsletters
Save time with online services
With an online account, you can:
- Change your PCP
- Order or print your ID card
- Update your contact info
- Email Member Services to ask questions
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