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Member resources

In your community

Family walking in NYC

Community support

When you need a little extra help, it can be hard to know where to go. Use ACCESS NYC to find support near you for food, money, housing, work and more.

Go to ACCESS NYC

Community events

Weekly Marketing at Hostos
Wed., Oct. 30th 8:00 AM - 2:00 PM

Hostos Community College
Event Location

Weekly Marketing at Hostos
Wed., Nov. 6th 8:00 AM - 2:00 PM

Hostos Community College
Event Location

Weekly Marketing at Hostos
Wed., Nov. 13th 8:00 AM - 2:00 PM

Hostos Community College
Event Location

Weekly Marketing at Hostos
Wed., Nov. 20th 8:00 AM - 2:00 PM

Hostos Community College
Event Location

Weekly Marketing at Hostos
Wed., Nov. 27th 8:00 AM - 2:00 PM

Hostos Community College
Event Location

There are no events in your area at this time. Check back soon!

There are no events in your area at this time. Check back soon!

There are no events in your area at this time. Check back soon!

There are no events in your area at this time. Check back soon!

There are no events in your area at this time. Check back soon!

Member Health Advisory Committee

We want to hear from you! Empire holds in-person meetings with our plan members to get feedback about:

  • Your health care and benefits
  • Our health and wellness programs
  • How we can improve

If you get an invite to attend, please join us! Meetings are offered citywide and in multiple languages.

Community Service Centers

Come talk to us in person. Our team is ready to help you:

  • Find out if you’re eligible for one of our plans
  • Learn about what’s covered
  • Complete an enrollment application
  • Get answers to your questions
  • Attend a health workshop
Find a center near you

Get the resources you need to manage your health

Woman in subway with phone

Use these resources to help you get the most from your benefits and live your best life.

Member handbooks

Your member handbook is your go-to guide for health services. When you have a question, check your handbook or contact us. Find out about:

  • How to use your benefits
  • How to choose a primary care provider (PCP)
  • How to get help if your doctor’s office is closed
  • How to reach Member Services if you have questions
  • Your rights and responsibilities as an Empire member

Behavioral Health Resources

If you or a loved one need behavioral health support, you are not alone. Find help and support with these resources.

New York State Office of Children and Family Services
https://ocfs.ny.gov/main

New York State Office of Alcoholism and Substance Abuse Services
https://www.oasas.ny.gov

New York State Office of Mental Health
https://www.omh.ny.gov

New York State Department of Health
https://www.health.ny.gov

New York State Office for People with Developmental Disabilities
https://opwdd.ny.gov

New York State Office of Mental Health: Transition Age Youth Information
https://www.omh.ny.gov/omhweb/consumer_affairs/transition_youth/resources

OnTrackNY
https://www.ontrackny.org/

Project TEACH
https://projectteachny.org

National Alliance on Mental Illness (NAMI)
https://www.nami.org/Find-Support/Living-with-a-Mental-Health-Condition/What-to-Do-In-a-Crisis

MentalHealth.gov
https://www.mentalhealth.gov

Mental Health America
www.mentalhealthamerica.net

American Academy of Child and Adolescent Psychiatry (AACAP)
https://www.aacap.org

American Academy of Pediatrics (AAP)
https://www.healthychildren.org/English/health-issues/conditions/emotional-problems/Pages/default.aspx

MentalHelp.net
https://www.mentalhelp.net

Substance Abuse and Mental Health Services Administration
https://www.samhsa.gov

National Institute of Mental Health (NIMH)
https://www.nimh.nih.gov/health/index.shtml

First Episode Psychosis (FEP)
https://www.nimh.nih.gov/health/topics/schizophrenia/raise/fact-sheet-first-episode-psychosis.shtml