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Member resources

In your community

Family walking in NYC

Community support

When you need a little extra help, it can be hard to know where to go. Use ACCESS NYC to find support near you for food, money, housing, work and more.


Community events

There are no events in your area at this time. Check back soon!

2019 Empire BlueCross BlueShield Signature Back-to-School Day
Sat., Aug. 24th 12:00 PM - 4:00 PM

Co-hosted with the Asian Community United Society, Empire BlueCross BlueShield will distribute 400 backpacks to school-age students in Rainbow Playground on 6th Avenue in Sunset Park, Brooklyn.
Event Location

There are no events in your area at this time. Check back soon!

There are no events in your area at this time. Check back soon!

There are no events in your area at this time. Check back soon!

There are no events in your area at this time. Check back soon!

Member Health Advisory Committee

We want to hear from you! Empire holds in-person meetings with our plan members to get feedback about:

  • Your health care and benefits
  • Our health and wellness programs
  • How we can improve

If you get an invite to attend, please join us! Meetings are offered citywide and in multiple languages.

Community Service Centers

Come talk to us in person. Our team is ready to help you:

  • Find out if you’re eligible for one of our plans
  • Learn about what’s covered
  • Complete an enrollment application
  • Get answers to your questions
  • Attend a health workshop
Find a center near you

Get the resources you need to manage your health

Woman in subway with phone

Use these resources to help you get the most from your benefits and live your best life.

Member handbooks

Your member handbook is your go-to guide for health services. When you have a question, check your handbook or contact us. Find out about:

  • How to use your benefits
  • How to choose a primary care provider (PCP)
  • How to get help if your doctor’s office is closed
  • How to reach Member Services if you have questions
  • Your rights and responsibilities as an Empire member

Behavioral Health Resources

If you or a loved one need behavioral health support, you are not alone. Find help and support with these resources.

New York State Office of Children and Family Services

New York State Office of Alcoholism and Substance Abuse Services

New York State Office of Mental Health

New York State Department of Health

New York State Office for People with Developmental Disabilities

New York State Office of Mental Health: Transition Age Youth Information

National Alliance on Mental Illness (NAMI)


Mental Health America

American Academy of Child and Adolescent Psychiatry (AACAP)

American Academy of Pediatrics (AAP)


Substance Abuse and Mental Health Services Administration

National Institute of Mental Health (NIMH)