Member resources
In your community
Community support
When you need a little extra help, it can be hard to know where to go. Use ACCESS NYC and our Community Resource Link tool to find free or low-cost services near you.
Community Resource Link
Get help finding food, jobs, housing and other things you may need.
Community events
There are no events in your area at this time. Check back soon!
There are no events in your area at this time. Check back soon!
There are no events in your area at this time. Check back soon!
There are no events in your area at this time. Check back soon!
There are no events in your area at this time. Check back soon!
There are no events in your area at this time. Check back soon!
Member Health Advisory Committee
We want to hear from you! Empire holds in-person meetings with our plan members to get feedback about:
- Your health care and benefits
- Our health and wellness programs
- How we can improve
If you get an invite to attend, please join us! Meetings are offered citywide and in multiple languages.
Community Service Centers
Come talk to us in person. Our team is ready to help you:
- Find out if you’re eligible for one of our plans
- Learn about what’s covered
- Complete an enrollment application
- Get answers to your questions
- Attend a health workshop
Get the resources you need to manage your health
Use these resources to help you get the most from your benefits and live your best life.
Member handbooks
Your member handbook is your go-to guide for health services. When you have a question, check your handbook or contact us. Find out about:
- How to use your benefits
- How to choose a primary care provider (PCP)
- How to get help if your doctor’s office is closed
- How to reach Member Services if you have questions
- Your rights and responsibilities as an Empire member
Essential Plan 1 with Dental and Vision
Essential Plan 2 with Dental and Vision
Essential Plan 3
Essential Plan 4
Pharmacy Benefits Guides
- The Medically Tailored Meals program - English
- The Medically Tailored Meals program - Spanish
- The Medically Tailored Meals program - Chinese
- Member handbook — English
- Member handbook — Spanish
- Member handbook — Chinese
- July 2021 Member Handbook Foster Care Update - English
- July 2021 Member Handbook Foster Care Update - Spanish
- July 2021 Member Handbook Foster Care Update - Chinese
- Removing Service Limits for PT, OT and ST Visits - English
- Removing Service Limits for PT, OT and ST Visits - Spanish
- October 2020 Crisis Residence Services – English
- October 2020 Crisis Residence Services – Spanish
- October 2020 Crisis Residence Services – Chinese
- Member Pharmacy Copay Update — English
- Member Pharmacy Copay Update — Spanish
- Member Pharmacy Copay Update — Chinese
- Member Rights and Responsibilities Update - English
- Member Rights and Responsibilities Update - Spanish
- Member Rights and Responsibilities Update - Chinese
- Member handbook — English
- Member handbook — Spanish
- Member handbook — Chinese
- Member Handbook Community Oriented Recovery and Empowerment Update - English
- Member Handbook Community Oriented Recovery and Empowerment Update - Spanish
- Member Handbook Community Oriented Recovery and Empowerment Update - Chinese
- July 2021 Member Handbook Foster Care Update - English
- July 2021 Member Handbook Foster Care Update - Spanish
- July 2021 Member Handbook Foster Care Update - Chinese
- Removing Service Limits for PT, OT and ST Visits - English
- Removing Service Limits for PT, OT and ST Visits - Spanish
- October 2020 Crisis Residence Services – English
- October 2020 Crisis Residence Services – Spanish
- October 2020 Crisis Residence Services – Chinese
- April 2020 member handbook update — English
- April 2020 member handbook update — Spanish
- April 2020 member handbook update — Chinese
- February 2020 member handbook update — English
- February 2020 member handbook update — Spanish
- February 2020 member handbook update — Chinese
Member forms
Children and Family Treatment Support Services
Behavioral Health Resources
If you or a loved one need behavioral health support, you are not alone. Find help and support with these resources.
New York State Office of Children and Family Services
Provides a system of family support, juvenile justice, child care, and child welfare services that promote the safety and well-being of children and adults.
https://ocfs.ny.gov/main
New York State Office of Addiction Services and Supports (OASAS)
Oversees one of the nation’s largest substance use disorder systems of care. Helps with prevention, treatment, and recovery programs.
https://www.oasas.ny.gov
New York State Office of Mental Health (OHM)
Operates psychiatric centers across the state. OHM also oversees programs operated by local governments and nonprofit agencies.
https://www.omh.ny.gov
New York State Department of Health
Provides programs to aid population health.
https://www.health.ny.gov
New York State Office for People with Developmental Disabilities
Arranges services for New Yorkers with developmental disabilities. Some involve intellectual disabilities, cerebral palsy, Down syndrome, autism spectrum disorders, Prader-Willi syndrome, and other neurological impairments.
https://opwdd.ny.gov
New York State Office of Mental Health (OHM)/Transition Age Youth
Supports members ages 16-25, living with mental health issues, transitioning from a child-based system to adulthood.
https://www.omh.ny.gov/omhweb/consumer_affairs/transition_youth/resources
OnTrackNY
Treatment programs for adolescents and young adults who lately have had unusual thoughts and actions. Helps people reach their goals for school, work, and relationships.
https://www.ontrackny.org/
Project TEACH
Strengthens and supports the ability of New York’s pediatric primary care providers (PCPs) to deliver care to children and parents who go through mild-to-average mental health concerns.
https://projectteachny.org
National Alliance on Mental Illness (NAMI)
https://www.nami.org/Find-Support/Living-with-a-Mental-Health-Condition/What-to-Do-In-a-Crisis
MentalHealth.gov
https://www.mentalhealth.gov
Mental Health America
www.mentalhealthamerica.net
American Academy of Child and Adolescent Psychiatry (AACAP)
https://www.aacap.org
American Academy of Pediatrics (AAP)
https://www.healthychildren.org/English/health-issues/conditions/emotional-problems/Pages/default.aspx
MentalHelp.net
https://www.mentalhelp.net
Substance Abuse and Mental Health Services Administration
https://www.samhsa.gov
National Institute of Mental Health (NIMH)
https://www.nimh.nih.gov/health/index.shtml
First Episode Psychosis (FEP)
https://www.nimh.nih.gov/health/topics/schizophrenia/raise/fact-sheet-first-episode-psychosis.shtml
My Health member newsletters
Save time with online services
With an online account, you can:
- Change your PCP
- Order or print your ID card
- Update your contact info
- Email Member Services to ask questions
Not signed up?
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