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Welcome to Empire! We're happy you’re here.

As a new member, we know you have questions and we want you to get the most out of your benefits. Here are some tips to help you get started with your new health plan.

Getting Started

1. Look for your member ID card

You should have received your Empire member ID card in the mail. You’ll use it to go to the doctor, get prescriptions and in case of an emergency. If it’s been more than two weeks since you enrolled and you didn’t get your card, just give us a call at 1-800-300-8181 (TTY 711).

2. Make an appointment with your PCP

Your main doctor is called a primary care provider, or PCP. Your PCP is listed on your ID card and in your online account. Call to make an appointment with your PCP as soon as you can. Getting a checkup now will help your PCP learn about your medical history before any health issues occur.

Need help making your appointment?
We’re here for you! Call Member Services at 1-800-300-8181 (TTY 711).

Need to change your PCP?
You can change your PCP using your online account or by calling Member Services at 1-800-300-8181 (TTY 711).

3. Create your online account

To access the secure member area of our website, you’ll need to create your account. This will allow you to:

  • Change your PCP
  • View or print your member ID card
  • Send a private message to Member Services
  • Manage your prescriptions

It’s quick and easy to create your account! You’ll just need your member ID number (shown on your ID card), your birthdate and your ZIP code

Create your account

Have a smartphone? Download our free app!

With the Sydney Health app, you’ll always have your member ID card with you! You can also:

  • Find a doctor, hospital, or pharmacy close by and get directions
  • Call a nurse to get answers to your medical questions anytime, day or night
  • Manage your prescriptions
Apple iTunes - Download Sydney Health space Google Play - Download Sydney Health


4. Learn more about your benefits

We want you to understand your benefits and receive the best possible care. Learn what you get with Empire on your plan benefits page, including many extras just for being our member! You can also read your member handbook for details about your benefits. Find a copy of your handbook on your benefits page below.

Medicaid members
Essential Plan members
Child Health Plus (CHPlus) members

Note: you need to renew your benefits each year. You’ll get a notice in the mail when it’s time to renew. If you move, make sure you give the state your new address.

Are you an Essential Plan or Child Health Plus (CHPlus) member?

You may have a monthly premium payment. Make sure to pay on time so you don’t lose your benefits. You can pay online, over the phone or by mail.