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Welcome to Empire BlueCross BlueShield HealthPlus!

Empire Provides:*

Dental Care Dental Care
Vision Care Vision Care
Prescriptions Prescriptions
Transportation Transportation to and from your appointments
*Benefits vary by plan

Plus features like:

Nurse Help Line 24/7 NurseLine
1-800-300-8181 (TTY 711)
Find a Doctor Hundreds of Doctors
in Our Network
Search Now
Other Languages Representatives who
speak your language

Medicaid: Who's eligibile?

You may be covered by Medicaid, if:

  • You live in Brooklyn, the Bronx, Queens, Manhattan, Staten Island, Nassau County or Putnam County
  • You have high medical bills
  • You receive Supplemental Security Income (SSI)
  • You meet certain income, resource, age or disability requirements

Child Health Plus CHPlus:
Who's eligibile?

A child is eligible to join Child Health Plus if:

  • He or she is under the age of 19
  • He or she is not eligible for Medicaid
  • He or she has little or no other health insurance coverage
  • His or her family lives in Brooklyn, the Bronx, Queens, Manhattan, Staten Island or Nassau, Suffolk and Westchester counties

Managed Long-Term Care MLTC:
Who's eligibile?

You are eligible to enroll in Managed Long-Term Care if you:

  • Are eligible for New York Medicaid as determined by the NYC Human Resources Administration (HRA)
  • Live in Brooklyn, the Bronx, Manhattan, Queens or Staten Island
  • Have a chronic illness or disability that makes you eligible for services usually provided in a nursing home
  • Able to live at home without jeopardy to your health or safety
  • Have or are willing to change to a doctor who is willing to work with us
  • Require at least one of the following services for at least 120 days from the effective date of enrollment:
    • Nursing services in the home
    • Therapies in the home
    • Home health aide services
    • Personal care services in the home
    • Adult day care
    • Social day care

HARP: Who's eligibile?

You may be eligible for HARP if you:

  • Are 21 years old or older
  • Are enrolled in Medicaid
  • Have been diagnosed with serious mental illness (SMI)
  • Have been diagnosed with substance use disorder (SUD)
  • Meet specific criteria and risk factors determined by the state of New York

Your opinion counts!

Tell us what you think. If you receive a survey in the mail or by phone, please complete it. Help us make your plan better.

ESI Outage

You may have not been able to pick up some or all of your medicine at the pharmacy this week. This was because of a system error. We’re glad to report the system has been fixed. You can pick up your medicine now. We’re sorry for any problems this caused.

If you had to pay extra for your medicine, you can return to the pharmacy. They’ll give you a refund for any extra payment you made.

If you have questions, call the Member Services number on the back of your ID card.