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How to Renew Your Coverage

Medicaid Managed Care

If you are a Medicaid Managed Care member, you need to renew your health insurance each year. The New York City Human Resources Administration (HRA) will send you a renewal package in the mail when it is time for you to renew. For members who do not live in New York City, your Local Department of Social Services (LDSS) will send you a renewal package. If you haven’t received your renewal package 90 days before your insurance is due to expire, call us at 1-888-809-8009.

Is it time for you to renew?

Approximately 90 days before your renewal date, we will send you a letter to remind you that your annual renewal date is approaching. We can help you complete the New York City HRA or LDSS renewal package. Just give us a call at 1-888-809-8009.

If you come to one of our locations for help, we will hand-deliver your package to the HRA or LDSS. If you can’t make it to one of our locations, you can ask us to meet you in your home, or you can deliver the package to HRA or LDSS directly.

IMPORTANT: HRA/LDSS must receive your form by the respond-by date on your renewal form. Otherwise, they will cancel your Medicaid benefits and your Empire coverage.

Tips for successful renewal:

  • Look for the respond-by date on your renewal form. Don’t wait until the last minute to renew!
  • If you haven’t received your renewal packet, you may be eligible to complete your renewal online.
  • If you mail the form to HRA or LDSS yourself, keep a copy of the form and documents. Don’t send original copies of important documents. And don’t forget to sign the form.
  • Never ignore a letter from HRA or LDSS, even if you recently renewed your insurance or already mailed your form! Sometimes HRA/LDSS needs more information to make a decision or needs a family to renew before a year has passed.
  • If you get a Deferral Notice, call us right away to avoid losing your insurance.

For More Information

For information about renewing your health coverage or assistance completing the application, please call 1-888-809-8009 or visit an Empire location.

For information on Medicaid renewal in New York City, contact:
New York City Department of Health and Mental Hygiene
Gotham Center CN-28c, 42-09 28th St.
LIC Queens, NY 11101
Phone: 1-347-396-4100
Web: www.nyc.gov/html/doh/html/home/home.shtml

For information on Medicaid renewal in Nassau County, contact:
Nassau County Department of Health
106 Charles Lindbergh Blvd.
Uniondale, NY 11553
Phone: 1-516-227-9500 Fax: 1-516-227-9696
Web: www.nassaucountyny.gov/agencies/Health/index.html

For information on Medicaid renewal in Suffolk County, contact:
Suffolk County Department of Health Services
3500 Sunrise Highway
Suite 124
Great River, NY 11739-9006
Phone: 1-631-854-0000 Fax: 1-631-854-0108
Web: www.suffolkcountyny.gov/departments/healthservices.aspx

For information on Medicaid renewal in Westchester County, contact:
Westchester County Department of Health
25 Moore Ave.
Mount Kisco, NY 10549
Phone:1-914-813-5000 Fax: 1-914-813-5003
Web: www.westchestergov.com/health